CUSTOMER RETENTION
Axel Predictive Analytics Delivers the Best Retention Outcomes
Telecommunications
We help our customers to ignite profitable growth by optimizing the retention of their best customers by 10% or more and where every one percent improvement in customer retention can improve EBITDA by $1 million. Axel is used by everyday business people, not an unusable model or statistician in the back room, to to transform their customer’s experience by leaving behind untimely guessing and ‘tribal knowledge” for smarter data-driven decisions throughout their organization.
Axel for Telecommunications does this out of the box by;
• Embedding predictive models that predict customer satisfaction and experience for all customers, not just those who respond to surveys, from their behavior, interactions competitive exposure, and revenue/profitability loss risk.
• Providing real time, self-service insight for every unique account about NPS, churn, customer care, OSS, products, channels, and competitors.
• Activating easy to learn and use cloud services subscriptions that are up and running in weeks with minimal IT involvement.
Health Care
Health care payer companies can be assured that they will improve profitability by retaining their best members with Axel. Using Axel’s power to embedd analytics into their work life and the systems they rely on everyday, our customers have quickly identified the life time value of each member and their risk scores and have realized up to $43 million in NPV by making smarter fact-based decisions every day.
Axel for Health Care does this out of the box by:
• Predicting risk, segmenting member populations, forecasting membership trends and identifying the cause and effects behind members and their health care choices.
• Turning on easy to learn and use cloud services subscriptions that are up and running in weeks with minimal IT involvement.
• Providing near real time, self-service insights on membership persistency, satisfaction, quality compliance, and plan profitability.
Find out what the extraordinary power of Axel’s consumable predictive analytics in the hands of everyday business people in your company can do for you!
